Last updated: September 24, 2026
These General Terms and Conditions apply to quotations issued and orders accepted by ANNE TOURAINE, Inc. Custom Scarf & Tie Division (“ANNE TOURAINE, Inc.”, “we”, “us” or “our”) for custom scarves, ties, bow ties, pocket squares and related custom products and services.
By accepting a quotation or placing an order with ANNE TOURAINE, Inc., the Customer agrees to these General Terms and Conditions.
Our quotations are prepared based on the information and specifications provided by the Customer and are subject to the terms stated in the applicable quotation.
An order is considered placed when the Customer has accepted the applicable quotation and the required deposit has been received, unless otherwise agreed in writing.
Because our products are custom-made, specifications including designs, dimensions, fabrics, quantities, colors, packaging and other requirements should be confirmed before production.
Unless otherwise stated in the applicable quotation, a 50% deposit is required to place the order and initiate the project, with the remaining balance due before shipment.
Production will not begin until the required deposit and all necessary approvals have been received.
Because the products are custom-made specifically for the Customer, deposits are non-refundable once work on the order has commenced, including design preparation, sampling, sourcing or production.
ANNE TOURAINE, Inc. may suspend production or shipment if any payment due under the applicable quotation has not been received.
A Customer wishing to cancel an order must notify ANNE TOURAINE, Inc. promptly in writing. Because each order is custom-made, cancellation may not be possible once production has begun.
Any cancellation accepted by ANNE TOURAINE, Inc. will take into account work already performed, design and administrative services, samples produced, materials ordered or committed, production costs, and applicable management fees incurred in connection with the order. Such amounts may be deducted from any payment otherwise eligible for refund.
ANNE TOURAINE, Inc. may provide complimentary design services in connection with prospective or confirmed custom projects.
Customer-supplied logos, trademarks, artwork, designs and other materials remain the property of their respective owners.
However, design concepts, layouts, artwork, patterns and other original creative materials developed by ANNE TOURAINE, Inc. remain the intellectual property of ANNE TOURAINE, Inc. unless otherwise expressly agreed in writing, whether or not a resulting order is ultimately placed.
A prospective Customer or Customer may not reproduce, modify, adapt, distribute, commercially use, or provide to another manufacturer any design or creative material developed by ANNE TOURAINE, Inc. without our prior written authorization.
The fact that a design service was provided without charge does not transfer ownership or usage rights in ANNE TOURAINE, Inc.'s creative work.
When the Customer provides artwork, a design or a production-ready file and does not request ANNE TOURAINE, Inc. to modify, correct or review it, the file will be treated as approved and may be produced as submitted (“as is”).
The Customer is solely responsible for reviewing the content and accuracy of Customer-supplied files, including artwork, text, spelling, logos, trademarks, watermarks, dimensions, layout, image quality and other visible elements.
ANNE TOURAINE, Inc. is not responsible for errors, omissions or unwanted elements contained in Customer-supplied artwork that are reproduced accurately in the finished products. Reproduction of such elements in accordance with the supplied and approved artwork does not constitute a manufacturing defect or non-conformity.
Any review performed by ANNE TOURAINE, Inc. as a courtesy does not transfer responsibility for the accuracy or content of Customer-supplied artwork to ANNE TOURAINE, Inc.
The Customer represents and warrants that it owns, or has obtained all necessary rights and authorizations to use and reproduce, any logos, trademarks, names, artwork, photographs, designs or other materials supplied to ANNE TOURAINE, Inc. in connection with an order.
This responsibility also applies when the Customer is acting as an agency, representative, intermediary or other party placing an order on behalf of or for the benefit of a third party or end client.
ANNE TOURAINE, Inc. is entitled to rely on the Customer's authorization and is not responsible for independently verifying ownership or usage rights relating to Customer-supplied materials.
The Customer will be responsible for third-party claims arising from ANNE TOURAINE, Inc.'s authorized reproduction or use of Customer-supplied materials in accordance with the Customer's instructions, except to the extent such claim results from an unauthorized use by ANNE TOURAINE, Inc.
Before production, the Customer is provided with a digital mock-up for review and approval.
Where a physical pre-production sample is included in the project or requested and purchased by the Customer, the Customer will have the opportunity to review and approve that sample before bulk production. Where no physical sample is requested, ANNE TOURAINE, Inc. may provide pre-production photographs for approval before bulk production.
The Customer is responsible for carefully reviewing all approved elements, including design, artwork, spelling, colors, dimensions, placement and other specifications. Approval authorizes ANNE TOURAINE, Inc. to proceed on the basis of the approved materials.
Because textile products are manufactured using physical materials and production processes, minor variations between digital mock-ups, photographs, physical samples and bulk production may occur. Screen displays, lighting and photography may also affect the appearance of colors.
Reasonable manufacturing variations in color, dimensions, placement, printing, weaving, stitching, finishing or other characteristics that do not materially affect the overall appearance or intended use of the products will not constitute defects or grounds for rejection of an order.
Once the Customer has approved a physical pre-production sample or pre-production photographs, the Customer may not reject the bulk production solely because of characteristics that were clearly visible in, and consistent with, the approved sample or photographs.
Nothing in this section applies to a material manufacturing error or material non-conformity with the specifications approved by the Customer.
Once a design, mock-up, physical sample, pre-production photograph or other project specification has been approved by the Customer, any subsequent change requested by the Customer will be subject to review by ANNE TOURAINE, Inc.
Requested changes may result in additional design, sampling, production, material, administrative or management fees, as well as a revised production and delivery schedule. Any additional charges will be communicated to the Customer before the requested change is implemented.
If production has already begun, certain changes may no longer be possible. If ANNE TOURAINE, Inc. agrees to make a change after production has commenced, the Customer will be responsible for reasonable costs resulting from the change, including work already performed and materials or products that can no longer be used.
Depending on the project, our custom products may be manufactured in China or France. Unless otherwise expressly stated in the applicable quotation, quotations are based on production in China. The applicable quotation may specify a different production location when appropriate for a particular project.
Because custom textile products are manufactured individually, the final quantity of acceptable pieces may occasionally vary slightly from the quantity ordered.
If fewer acceptable pieces are delivered, the Customer will be invoiced only for the quantity actually delivered. If production results in additional acceptable pieces, the Customer will not be charged for quantities exceeding the quantity ordered, unless otherwise agreed in writing.
Unless otherwise stated in the applicable quotation, estimated production time is approximately 5 to 6 weeks from receipt of the required deposit and approval of all required designs and specifications, plus shipping time.
Production and delivery schedules are estimates unless a specific delivery date is expressly guaranteed in writing in the applicable quotation. ANNE TOURAINE, Inc. will use commercially reasonable efforts to meet estimated schedules.
When shipping is arranged by ANNE TOURAINE, Inc. using a carrier selected by the Company, ANNE TOURAINE, Inc. will be responsible for managing and resolving documented loss or damage occurring during transportation, subject to applicable carrier procedures and limitations.
When the Customer requests shipment using the Customer's own carrier account, credentials or shipping arrangement, responsibility for the shipment transfers to the Customer upon delivery of the goods to the designated carrier. The Customer is then responsible for claims relating to loss, damage, delay or other transportation issues involving that carrier.
Available tracking information will be provided when applicable.
The Customer must inspect the products promptly upon delivery.
Any claim concerning quantity, visible damage, manufacturing defects or material non-conformity with the approved specifications must be submitted to ANNE TOURAINE, Inc. in writing within two (2) business days after delivery, together with photographs and any other information reasonably requested to evaluate the claim.
Products should not be distributed, sold, worn, altered, decorated, washed, dry-cleaned or otherwise used before a claim is reported and evaluated. Use or distribution of the affected products may constitute acceptance of those products, except where prohibited by applicable law.
Because all products are custom-made to the Customer's specifications, returns are not accepted for change of mind, cancellation after production, subjective dissatisfaction, or matters already visible in and consistent with approved artwork, samples or pre-production photographs.
If a timely claim establishes a material manufacturing defect or material non-conformity attributable to ANNE TOURAINE, Inc. or its production partners, ANNE TOURAINE, Inc. will determine an appropriate commercial remedy based on the circumstances, which may include correction, replacement, credit, refund for affected products, or another mutually agreed solution.
Unless otherwise agreed in writing, the Customer, including any agency, representative, intermediary or other party placing an order on behalf of or for the benefit of a third party, authorizes ANNE TOURAINE, Inc. to photograph and display products manufactured in connection with the order as examples of our work.
Such products may be displayed on our websites, Recent Customers pages, portfolio, social media, presentations, advertising and other promotional materials.
Products displayed may include names, logos, trademarks or other brand elements belonging to the Customer or to the Customer's client or principal. Such use is solely intended to identify or illustrate work performed by ANNE TOURAINE, Inc. and does not transfer ownership of those names, logos or trademarks to ANNE TOURAINE, Inc.
If confidentiality is required, the Customer must request it in writing before production, and the restriction must be expressly accepted in writing by ANNE TOURAINE, Inc.
As we are located in Sarasota, Florida, Florida sales tax will be charged when applicable.
Florida customers claiming a sales tax exemption must provide ANNE TOURAINE, Inc. with a valid Florida sales tax exemption or resale certificate. In the absence of valid exemption documentation, applicable Florida sales tax will be charged.
To the fullest extent permitted by applicable law, ANNE TOURAINE, Inc. will not be liable for indirect, incidental, special, consequential or punitive damages arising from or relating to an order, including loss of profits, loss of business, loss of sales, loss of opportunity, loss of goodwill, marketing or promotional losses, or costs resulting from a delayed event, campaign or distribution program.
To the fullest extent permitted by applicable law, ANNE TOURAINE, Inc.'s aggregate liability arising from or relating to any order will not exceed the amount actually paid by the Customer to ANNE TOURAINE, Inc. for the portion of the order giving rise to the claim.
These limitations do not apply to liability that cannot lawfully be excluded or limited under applicable law.
ANNE TOURAINE, Inc. will not be liable for delays or failure to perform resulting from circumstances reasonably beyond its control, including natural disasters, severe weather, fire, flood, war, terrorism, civil unrest, governmental actions or restrictions, strikes or labor disruptions, epidemics or pandemics, transportation or carrier disruptions, customs delays, port closures, material shortages, supply-chain disruptions, utility failures, or significant interruptions affecting production facilities or suppliers.
ANNE TOURAINE, Inc. will use commercially reasonable efforts to minimize the impact of such events and resume performance as soon as reasonably practicable. Applicable production or delivery schedules may be extended for the duration reasonably necessary to address the disruption.
If a force majeure event materially prevents completion of an order for an extended period, ANNE TOURAINE, Inc. and the Customer will work in good faith to determine an appropriate solution based on the circumstances and the work, materials and costs already committed to the order.
These General Terms and Conditions, each quotation and any order resulting from a quotation will be governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict-of-law principles.
Before initiating formal legal proceedings, the Customer and ANNE TOURAINE, Inc. agree to make a good-faith effort to resolve any dispute directly.
If a dispute cannot be resolved informally, any legal action arising from or relating to these General Terms and Conditions, a quotation or an order shall be brought, to the extent permitted by applicable law, in a court of competent jurisdiction located in Sarasota County, Florida, and the parties consent to the jurisdiction and venue of such courts.
Each order is governed by the applicable quotation, these General Terms and Conditions, and the designs, samples, specifications and other project elements approved by the Customer.
If a specific provision contained in a quotation conflicts with these General Terms and Conditions, the specific provision in the quotation will prevail for that order.
Together, these documents constitute the agreement between ANNE TOURAINE, Inc. and the Customer with respect to the applicable order and supersede prior discussions, communications or representations concerning that order, except for any separate written agreement expressly accepted by both parties.
Any modification to an accepted quotation or order must be agreed to in writing by ANNE TOURAINE, Inc. and the Customer.
Approvals, authorizations, confirmations and other communications provided by email or other mutually accepted electronic means may constitute written approval for purposes of an order.
The Customer is responsible for ensuring that approvals are provided by a person authorized to act on its behalf.
If ANNE TOURAINE, Inc. elects in a particular situation to provide a commercial accommodation, replacement, credit, refund or other remedy beyond what is required under these General Terms and Conditions, such action does not constitute a waiver of these Terms or create an obligation to provide the same accommodation in any other situation or future order.
If any provision of these General Terms and Conditions is determined to be invalid, unlawful or unenforceable, the remaining provisions will remain in full force and effect to the extent permitted by law.
ANNE TOURAINE, Inc. may update these General Terms and Conditions from time to time. Any revised version will be published on our website with an updated revision date.
Unless otherwise agreed in writing, the General Terms and Conditions applicable to an order are those in effect when the Customer accepts the applicable quotation or places the order. Changes made after that date will not retroactively modify the terms of an existing order.
ANNE TOURAINE, Inc.
Custom Scarf & Tie Division
PO Box 642
Osprey, FL 34229
United States
Phone: (941) 318-1738
Email: custom.scarves@annetouraine.com
